Payment & Refund Policy
Refund and Return Policy
We here at The Vitamin Patch know that our customers are the life blood of our business. Besides being Stuck on Better Health, we are also stuck on creating satisfied, lifelong customers. The Vitamin Patch has a 100% satisfaction guarantee. You may return the items that you purchased directly from The Vitamin Patch within 30-days of delivery receipt for a full refund of your purchase price. All refund requests must include a copy of your original receipt, the unused portion of the product(s) and the original packaging in which the product(s) was delivered.
All returns must be sent to this mailing address:
The Vitamin Patch – RMA Dept.
5100 Eldorado Parkway, Suite 102-293
McKinney, TX 75070
Returns delivered to any other address will not be accepted or processed.
Once your return item(s) have been received, please allow up to 5 business days to process your request. All applicable refunds will be credited to the account indicated on the copy of the original receipt you have provided. Depending on the policy of the financial institution associated with your credit card account, it may take up to 15 business days for the refund to be applied once processed by The Vitamin Patch.
Shipping & Delivery policy
The Vitamin Patch will pay for standard shipping for all online retail purchases via a major shipping provider. You should expect your product to be delivered within 15 business days of placing your order. The Vitamin Patch will notify you of any known delays. If you do not receive your order within that timeframe, please contact customer service at 844-728-2463.
In no event will The Vitamin Patch or its third-party shipment providers be responsible for delays in delivery due to national holidays, natural disasters, inclement weather, governmental acts, or any other situations beyond their reasonable control. This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase. The Vitamin Patch recommends you print or otherwise retain a copy of this Shipping and Delivery Policy at the time of your purchase.
You represent and warrant that if you are purchasing something from us, (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your bank or credit card company, (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes, and (iv) if your initial payment method is dishonored, you will still pay the incurred charges, including any surcharge we may incur due to the dishonored payment.